{"id":902,"date":"2020-09-21T10:54:10","date_gmt":"2020-09-21T13:54:10","guid":{"rendered":"https:\/\/dev.premierpet.com.br\/?page_id=902"},"modified":"2024-07-11T17:58:42","modified_gmt":"2024-07-11T20:58:42","slug":"premierpet-customer-guarantee","status":"publish","type":"page","link":"https:\/\/premierpet.com.br\/en\/the-company\/premierpet-customer-guarantee\/","title":{"rendered":"PremieRpet\u00ae Customer Guarantee"},"content":{"rendered":"\n

PremieRpet\u00ae Customer Guarantee<\/strong><\/h1>\n\n\n\n

Delivery of high-quality, fully reliable products is something we have been achieving successfully for more than 25 years.<\/p>\n\n\n\n

We were the first company to implement 110% and 100% quality guarantee stamps in Super Premium and Premium Special products in Brazil.<\/p>\n\n\n\n

Dissatisfied customers are entitled to a full refund.<\/p>\n\n\n\n

<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

<\/p>\n\n\n\n

PremieR\u00ae<\/strong> and GoldeN\u00ae<\/strong> product line: 110% customer satisfaction guarantee, as per quality assurance stamp. Meaning customers are entitled to a 10% bonus should they be eligible for refund.
<\/p>\n\n\n\n

PRODUCT REPLACEMENT<\/strong><\/h5>\n\n\n\n

Customers may place a product replacement request through our customer support service channels. You may select the Contact Us option on this website or call PremieRpet\u00ae Replies – 0800 055 66 66 – Monday through Friday, from 8:30 am to 5:30 pm.
Social media: Instagram, Facebook, Twitter
E-mail contact: contato@premierpet.com.br
(customers may expect a response within 2 business days).<\/p>\n\n\n\n

*Important notice: <\/strong>returned items must contain at least 50% of the original content. Products must be returned prior to expiration date.<\/p>\n\n\n\n

<\/p>\n\n\n\n

REFUND POLICY<\/strong><\/h5>\n\n\n\n

Refund requests must be placed by the customer through our customer support service channels:
PremieRpet\u00ae Replies – 0800 055 66 66 – Monday through Friday, from 8:30 am to 5:30 pm.
Social media: Instagram<\/a>, Facebook<\/a>, Twitter<\/a>
E-mail contact: contato@premierpet.com.br<\/a>
(customers may expect a reply within 2 business days)<\/p>\n\n\n\n

Refunds will be made by bank transfer upon presentation of the corresponding purchase invoice.<\/p>\n\n\n\n

Only products purchased from PremieRpet Ind e Com Ltda. distributors will be eligible for refund (pet shops, veterinary practices and physical or on-line stores specializing in dog and cat foods listed as official PremieRpet Ind e Com Ltda. distributors).<\/p>\n\n\n\n

*Product replacements or cash refunds are limited to two packages of any PremieRpet\u00ae product and may only be requested twice per customer every six months.<\/p>\n\n\n\n

PremieRpet\u00ae Replies does not take mobile phone calls.<\/p>\n\n\n\n

Click here<\/a> to access PremieRpet\u00ae Warranty Agreement.<\/p>\n","protected":false},"excerpt":{"rendered":"

PremieRpet\u00ae Customer Guarantee Delivery of high-quality, fully reliable products is something we have been achieving successfully for more than 25 years. We were the first company to implement 110% and 100% quality guarantee stamps in Super Premium and Premium Special products in Brazil. Dissatisfied customers are entitled to a full refund. PremieR\u00ae and GoldeN\u00ae product […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":817,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-902","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPremieRpet\u00ae Customer Guarantee - En-US<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/site-premierpet-prd-hheghwacgmgegmgc.eastus2-01.azurewebsites.net\/en\/the-company\/premierpet-customer-guarantee\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PremieRpet\u00ae Customer Guarantee - En-US\" \/>\n<meta property=\"og:description\" content=\"PremieRpet\u00ae Customer Guarantee Delivery of high-quality, fully reliable products is something we have been achieving successfully for more than 25 years. 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